About delivery

<Delivery time>

Shipping times vary depending on the product you order, so please check the details page for each product.
In the case of pre-ordered products, the product will be delivered after the release date.

*For products that do not have a shipping date listed on the product details page, the payment method is usually 10 business days after confirming the order if the payment method is credit card payment, or after confirming the payment if payment is made at a convenience store. 10 excluding holidays It will be shipped within 1 day).
*Since the term refers to ``shipment'' rather than ``arrival,'' the actual number of days it takes to deliver the item will vary depending on your region and transportation conditions.
*If you order products with different scheduled shipping dates at the same time, they will be shipped together according to the product with the latest scheduled shipping date.
*Goods sold at venues such as concerts and events may take more than 10 business days to ship depending on inventory status.

Please note that delivery may be delayed due to the following reasons.
・When orders are concentrated
・If the product is temporarily out of stock
・If delivery is impossible due to force majeure such as weather
・If product production is delayed
・If there is a problem with your order or payment, such as excessive or insufficient charges, etc.
・If shipping operations are temporarily suspended due to summer holidays, year-end and New Year holidays, consecutive holidays, etc.

<Shipping confirmation>

After shipping is completed, a shipping notification email will be sent as support information, so please check it.
When you press the [View order] button in the email, you will be redirected to the page where the "delivery company" and "tracking number" are listed.
Clicking on the "Tracking Number" will take you to the shipping company's inquiry site where you can check the shipping status.
If you are a registered member, please log in from [My Page] and you can also check the ``delivery company'' and ``tracking number'' from the target ``Order History.''

<Carrier/Delivery method>

Delivery will be made by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify a delivery company.
*Specification of delivery date and time, delivery method, and special packaging such as gifts cannot be accepted.
*Orders cannot be delivered to the delivery company's office, post office, or convenience store.

<Combined/split shipping>

We are unable to combine or split shipments of products after your order has been placed.
Items ordered at the same time will be shipped together as soon as all items are available, and items ordered separately will be shipped separately.

<Shipping fee>

【standard postage】
Nationwide flat rate: Shipping fee 870 yen (tax included)
[Nekoposu]
Nationwide flat rate: Shipping fee 430 yen (tax included)
[Delivery to overseas]
The amount varies depending on the country and region. Please check the payment page.

<Receipt>

If the customer is not present at the time of delivery, please follow the delivery notification form posted by the delivery company to receive the product.
If the item is not received within the storage period, it will be returned to ASOUND official STORE.
Please contact us using the dedicated inquiry form on the "Frequently Asked Questions" page within two weeks of the return.
Your order will be canceled after 2 months from the date of return.
*As a general rule, refunds will not be given due to cancellation.
*Customers will be responsible for round-trip shipping costs for reshipping.
*Use may be restricted if the customer declines to receive the item, is absent for a long period of time, or has to reship the item. Please be sure to receive the product.

<International shipping>

Delivery areas: China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, UK, Austria, Denmark, Greece , Poland, Sweden, Switzerland

Shipping charges vary depending on the country and region of delivery. Please check on the payment screen.